top of page

Astro A50 Gen 2: Solving White Noise Issue When Mic is On

Jan 23, 2024

In recent years, Astro A50 Gen 2 gaming headsets have really become an essential gear for every gaming enthusiast. Their sleek design and amazing audio quality have garnered the attention of many gamers around the world. However, like all devices, these headsets too come with their fair share of issues. One problem faced by many Astro A50 users is the annoying white noise when the microphone is on. If you are facing this problem with your A50 Gen 2, don't worry! We are here to help you resolve it in no time!

Possible Causes:

  1. Poor Wireless Connection - If your headset uses a wireless connection, interference from other wireless devices can lead to the white-noise issue.

  2. Faulty Hardware - The problem might be with the hardware itself, such as damaged internal components or poor connections between the headset and related accessories.

  3. Incorrect Settings - There might be some settings either in your console's or your headset's sound configurations that could be causing the issue.

Steps to Fix the Problem:

  1. Reset the headset - Remove the A50's battery for a few minutes, then reinsert it and power on the headset. This resets the device and could fix any connection-related issues.

  2. Change the position of the wireless transmitter - Keep your headset's wireless transmitter away from other wireless devices to minimize interference.

  3. Check the firmware version - Make sure your A50's firmware is up to date by connecting your headset to a computer and using Astro Command Center software.

  4. Examine the cables - Check all the connections and cables for damage, such as wear or frayed wires.

  5. Adjust the microphone gain - Use the Astro Command Center software to reduce the mic gain to a suitable level.

  6. Adjust the in-game chat mixer - Try changing the in-game chat mixer settings to reduce the noise during gameplay.

  7. Contact Astro support - If all else fails, consider contacting Astro customer support to help you troubleshoot the issue further or discuss warranty options if applicable.

In summary, white noise can be a real nuisance while using the Astro A50 Gen 2 headset. Following these steps should help you eliminate the problem and ensure you get the most out of your gaming experience!

bottom of page