top of page

Skype White Noise: Effective Troubleshooting Methods

Jan 23, 2024

Skype is a widely used application that allows users to connect through calls and video conferences. Although it is generally user-friendly and reliable, some users may encounter white noise during their calls. This article provides effective troubleshooting methods to fix the white noise issue on Skype, ensuring a smooth communication experience.

  1. Check Your Audio Settings: First, ensure that your microphone and speakers are properly connected and functioning. Additionally, modify your audio settings in Skype by clicking on 'Tools' > 'Options' > 'Audio Settings', then test your audio to ensure it is operating correctly.

  2. Update Your Skype Version: Outdated software versions may lead to white noise issues. Make sure you have the latest Skype version by visiting their website and downloading the most recent update.

  3. Disable Noise Suppression: Skype’s built-in noise reduction feature can sometimes cause white noise. To disable it, navigate to 'Tools' > 'Options' > 'Audio Settings' > 'Advanced' and uncheck the 'Enable Noise Suppression' box.

  4. Plug Microphone or Headset into Rear Ports: Front ports on computers can sometimes produce interference, causing white noise. Try plugging your microphone or headset into the rear ports of your computer to see if this resolves the issue.

  5. Adjust Microphone Sensitivity: In some cases, microphone sensitivity might be set too high, causing background noise. To adjust sensitivity, go to 'Control Panel' > 'Sound' > 'Recording' > 'Microphone Properties' and modify the sensitivity level.

  6. Use the Echo/Sound Test Service: Skype provides a free testing service that can help identify audio issues. Simply add 'echo123' to your contacts and follow the instructions to test your audio.

  7. Update Your Computer Drivers: Outdated audio drivers can cause white noise on calls. Ensure your computer's audio drivers are up-to-date by visiting the manufacturer's website and downloading the latest drivers.

By following these troubleshooting methods, you can effectively resolve the white noise problem on Skype and enjoy clear communication during your calls and conferences.

bottom of page