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Troubleshooting the HyperX Cloud 2 Headset: Fixing Pulsing White Noise Issues

Jan 23, 2024

HyperX Cloud 2 headsets are popular among gamers and audiophiles alike for their high-quality sound and comfort. However, some users have reported experiencing a pulsing white noise issue. Luckily, there are several potential solutions to this problem. In this article, we'll explore some of the most common fixes, ranging from simple cable adjustments to updating your sound card drivers.

  1. Check Connection Points: The first step in troubleshooting your HyperX Cloud 2 headset is to check all connection points, ensuring that everything is firmly connected. This includes the headset's USB dongle and the 3.5mm jack. Ensure that both are securely plugged in, as loose connections can cause white noise issues.

  2. Adjust the Volume Control Box: The HyperX Cloud 2 headset includes an in-line volume control box. Try adjusting the volume wheel to make sure it's not the cause of the white noise. If the problem persists, consider replacing the control box, as it may be defective.

  3. Update Sound Card Drivers: Outdated sound card drivers can cause compatibility issues with the HyperX Cloud 2 headset. To resolve this, navigate to your computer's device manager, locate the sound card, and click on 'Update driver' to install the latest version.

  4. Disable Microphone Enhancements: Some computers have microphone enhancements enabled, which might cause the white noise issue. To disable this setting, right-click on the speaker icon in the taskbar, select 'Recording devices,' then right-click on the HyperX Cloud 2 microphone and choose 'Properties.' In the 'Enhancements' tab, uncheck any enabled enhancements and hit 'Apply.'

  5. Try a Different USB Port: In some cases, a faulty USB port might be the culprit. To rule this out, disconnect the HyperX Cloud 2 headset from the current port and plug it into a different one.

  6. Contact Technical Support: If you've exhausted all of these troubleshooting steps and continue to experience pulsing white noise, contact HyperX's customer support for further assistance.

In summary, while the HyperX Cloud 2 headset is a high-quality device, some users may experience issues with pulsing white noise. By following the steps outlined in this article, you should be able to identify and fix most problems. Happy gaming!

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