Troubleshooting White Noise on Turtle Beach X12s for PC

Are you facing issues with white noise on your Turtle Beach X12s headphones when using them on your PC? Disturbing white noise can ruin your gaming and audio experience, but don't worry, we have got you covered. In this article, we will guide you through potential solutions to help fix this issue and have your headphones working flawlessly.

1. Check the connections:
   The first and foremost thing to do is to ensure that all the connections are properly in place. The green connector should be plugged into the PC's headphone jack, and the pink connector should be plugged into the microphone jack. The USB connection should be securely plugged into a USB port on your PC. Sometimes, loose connections can result in white noise.

2. Lower the master volume:
   Reducing the master volume on your PC or headset might help eliminate the white noise. To do this, right-click on the volume icon in the taskbar and click on 'Open Sound Settings.' Locate the master volume slider and reduce it to a comfortable level. Make sure to adjust the volume levels on both your PC and headset.

3. Update sound drivers:
   Updating your sound drivers might resolve any incompatibility issues causing the white noise. To do this, right-click on the Windows Start button, select 'Device Manager,' expand 'Sound, video, and game controllers,' right-click on your sound device, and select 'Update driver.' Restart your PC after updating the drivers and check if the white noise issue has been resolved.

4. Disable audio enhancements:
   Sometimes, audio enhancement settings can cause audio issues, such as white noise. To disable audio enhancements, right-click on the volume icon in the taskbar, click on 'Open Sound Settings,' then click on 'Sound Control Panel' under 'Related Settings.' In the 'Playback' tab, double-click on your playback device, choose the 'Enhancements' tab, and tick the 'Disable all enhancements' checkbox. Click 'Apply' and then 'OK.'

5. Adjust the microphone settings:
   Adjusting the microphone settings can help reduce the white noise, especially while communicating with others in-game. To do this, right-click on the volume icon in the taskbar, click on 'Open Sound Settings,' and then click on 'Sound Control Panel' under 'Related Settings.' Click the 'Recording' tab, double-click on your recording device, and use the 'Levels' tab to adjust the microphone volume.

6. Contact Turtle Beach support:
   If nothing else works, it is best to contact Turtle Beach support. They can help troubleshoot your device and provide further assistance to resolve the issue.

By following these steps, you should be able to fix the white noise issue with your Turtle Beach X12s on your PC, ensuring an enjoyable gaming and audio experience.