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White Noise in Bose Noise Cancelling Headphones: Cause and Solutions

Jan 23, 2024

Discovering a white noise in your Bose Noise Cancelling Headphones while they are in use can be frustrating, especially considering their reputation for high-quality sound and noise-reduction technology. In this article, we'll examine the potential causes of this issue and recommend valuable troubleshooting steps to help get your headphones back to peak performance.

White noise, often described as a hissing or static sound, can emerge when using Bose Noise Cancelling Headphones. This may result from several common triggers, including:

  1. Active Noise Cancellation (ANC) Feature: The ANC function is designed to reduce environmental noise, but it may generate a subtle white noise in the process. This is typical for many ANC headphones.

  2. Audio Source Quality: Poor audio quality, such as compressed files or weak connections, can cause white noise. Check your audio source and try alternative files or streams to determine if the issue persists.

  3. Bluetooth Connection: A weak or unstable Bluetooth connection can lead to audio distortion and white noise. Ensure you are within the proper range and re-pair your device, if necessary.

  4. Hardware Issues: Damaged wiring or internal components may also contribute to white noise. Inspect your headphones for visible damage and consult Bose support for assistance.

Troubleshooting Steps:

  1. Turn off the ANC feature to check if the white noise remains.

  2. Try different audio sources to verify the issue is not isolated to a specific file or stream.

  3. Disconnect and reconnect your Bluetooth devices to test the stability of the connection.

  4. Update the Bose firmware to ensure it is running the latest version.

  5. Perform a reset following the Bose reset instructions for your specific headphone model.

  6. Reach out to Bose customer support for professional guidance and potential warranty options.

By implementing the troubleshooting steps outlined in this article, you should be able to identify the source of the white noise in your Bose Noise Cancelling Headphones and apply the necessary remedies, restoring them to their premium performance.

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